Frequently Asked Questions
Everything you need to know about our premium eyewear and services.
What is your return policy?
We offer a 14-day return window for all full-price items in their original, unworn condition. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I care for my KREWE frames?
To maintain the quality of your frames, clean them regularly with the provided microfiber cloth and store them in their protective case when not in use. Avoid using harsh chemicals or paper towels.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties.
Can I put prescription lenses in my frames?
Most of our frames are optical-ready and can be fitted with prescription lenses by your local optometrist. We also offer select prescription services directly through our website.
What happens if my frames are damaged?
We stand behind our craftsmanship. Our Second Chances program provides a one-time replacement for damaged frames at a fraction of the cost, ensuring your favorite pair stays with you.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.